Privacy & Data Policy

Last Updated: May 2026

Welcome to TrAIdie (accessible at www.traidie-ai.com and via our mobile application). We are committed to protecting your personal data and being transparent about how we collect and use it.

This policy explains how we handle the information you provide when using our landing page, contact forms, and the TrAIdie mobile application.

1. The Data Controller

For the purposes of the UK GDPR, the data controller for this website and mobile application is TrAIdie. If you have any questions regarding your data, you can contact us at chris@traidie-ai.com.

2. Information We Collect

We collect and process only the minimum necessary technical information required to help you troubleshoot, diagnose, and plan your home repairs. We collect data when you interact with our landing page or use our mobile app:

  • Identity & Account Data: Your Name, Email Address, and password hashes voluntarily provided via our contact forms or during secure mobile app registration.

  • App Usage & Technical Diagnostic Data: Text descriptions of your repair issues, photo uploads of structural or mechanical problems, and conversational histories processed to troubleshoot your repairs.

  • Toolbox Inventory: User-submitted configurations of tools you currently have to hand so our system can customize step-by-step repair blueprints to your equipment.

  • Database Metrics: Internal system tracking regarding job status information (open vs completed) and aggregated user troubleshooting parameters (savings metrics).

3. How We Use Your Information

We use your data strictly under legal bases including Consent and Legitimate Interest for the following purposes:

  • To Respond to Inquiries: We use your name and email to reply to questions or partnership requests sent via our website contact forms.

  • App Updates & Marketing: If you have expressed interest in our launch, we may use your email to send you notifications regarding the TrAIdie app releases.

  • To Deliver AI Insights: Processing your custom toolbox layout and uploaded repair briefs using advanced Google Gemini models to generate material lists and repair instructions.

  • Localised Sourcing Coordination: Matching itemised material requirements with generic inventory structures at local trade counters and independent suppliers across Birmingham.

  • Core App Administration: Managing analytics dashboards, debugging database structures, and tracking app performance updates.

4. Data Storage and Security

Your information is stored securely using industry-standard encryption practices.

Because our services utilize top-tier infrastructure to operate seamlessly, your data is securely processed via our verified third-party technical providers:

  • Our website architecture is hosted via Squarespace.

  • Our administrative communication and email framework is powered by Google Workspace.

  • Our secure mobile app authentication states and operational database pipelines are handled via Supabase.

  • Our underlying contextual repair inputs are evaluated dynamically using Google Gemini AI systems.

We ensure that all our infrastructure partners strictly comply with UK data protection and security standards. We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal or reporting requirements.

5. Disclosure of Your Data

We do not sell, rent, or share your personal data with third parties for marketing purposes. We may only disclose your information if required to do so by law or to protect the safety, intellectual property, and rights of TrAIdie.

6. Cookies

Our website is built using Squarespace. Squarespace uses "Cookies" (small text files) to ensure the website functions correctly and to provide us with basic, non-identifiable web analytics (such as how many people visit the site). You can manage your cookie preferences through your browser settings.

7. Your Legal Rights

Under the UK GDPR, you have the right to:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Request that we fix any inaccurate or out-of-date information.

  • Erasure: Request that we completely delete your data and user profile from our infrastructure platforms (the "Right to be Forgotten").

  • Withdraw Consent: If you have signed up for project updates or notifications, you can opt-out at any time by tapping unsubscribe or emailing us directly.

8. Contact Us

If you wish to exercise any of your rights or have questions about this policy, please contact:

  • Email: chris@traidie-ai.com

  • Location: Birmingham, United Kingdom